Payment Policy

Payment Due

1

New Clients (Less than 3 Booked Services)

  • Walks and drop-in visits are charged in-full 1 week (7 days) to the scheduled service.

    • Last minute walks and drop-in visits made within 1 week (7 days) of service date must be paid in full upon confirmation of reservation.

  • Boarding and daycare reservations must be paid in full 2 weeks (14 days) before the start of service.

    • Last minute boarding and daycare reservations made within 2 weeks (14 days) of service date must be paid in full upon confirmation of reservation.

Regular Clients (More than 3 Booked Services)

  • Repeat walking and drop-in clients (at least 1 walk/drop-in per week) are charged at the end of each week (every Friday). An invoice will be sent to the email we have for you on file.

    • Irregular walking and drop-in bookings are subject to same payment terms as New Clients (see above).

  • Boarding and daycare reservations require a 50% deposit due upon confirmation of reservation, and the remaining 50% balance to be paid within 1 day (24 hours) of service start time. An invoice will be sent to the email we have for you on file.

Cancellation Policy

2

Dog Walks & Drop-In Visits

  • More than 24 hours' notice: Full refund

  • Less than 24 hours: Full service charge

Boarding & Daycare

  • 7 or more days before reservation: Full refund

  • 3–6 days before reservation: 50% refund

  • Less than 72 hours before reservation: Non-refundable

Holiday Reservations

Holiday reservations require additional planning and often prevent us from accepting other bookings.

Holiday cancellations made within 14 days of the reservation may be non-refundable.

Accepted Payment Methods

3

We currently accept:

  • Major Credit Cards

  • Debit Cards

  • ACH (if available)

  • Apple Pay / Google Pay (if available)

Cash payments may be accepted at our discretion.

Failed/Returned/Late Payments

4

If a payment method is declined or returned, services may be suspended until payment is successfully processed.

Any fees associated with failed or returned payments are the responsibility of the client.

Invoices not paid by their due date may incur late fees and future reservations may not be accepted until outstanding balances are resolved.

Holidays

5

A holiday surcharge of $20 will be applied to all visits/days/nights; whichever is applicable depending on the type of service booked.

2026 Holiday dates are as follow(s)

Labor Day - September 4th-7th

Thanksgiving - November 26th-29th

Christmas/New Year’s - December 24th-January 3rd

Policy Updates

Duri Daycare reserves the right to update these policies at any time.

The most current version will always be available on our website.

Continued use of our services constitutes acceptance of any updated policies.

Contact Us

If you have any questions regarding our Terms of Service or Payment Policy, please don't hesitate to contact us. We're always happy to help and want every client to feel confident and informed before booking.